Responsible Gaming at CrownGreen Casino

At CrownGreen Casino, we are committed to providing a safe and responsible gaming environment for all our players across Canada. While we strive to offer entertaining and engaging gaming experiences, we recognize that gambling can become problematic for some individuals. Our responsibility extends beyond entertainment to ensuring player safety and promoting healthy gaming habits.

Gaming Control Tools

We provide comprehensive tools to help you maintain control over your gaming activities:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
  • Betting and Loss Limits: Establish maximum amounts you can wager or lose within specified timeframes
  • Session Time Controls: Define how long you want to play and receive automatic reminders when your time is up
  • Temporary Self-Exclusion: Block access to your account for periods ranging from 24 hours to 6 months
  • Permanent Account Closure: Request complete and permanent closure of your gaming account

Warning Signs of Problem Gambling

Gaming should remain a form of entertainment. Be aware of these warning signs that may indicate gambling is becoming a problem:

  • Gambling to recover previous losses or make money
  • Borrowing money or using credit to fund gambling activities
  • Spending more time or money than originally planned
  • Neglecting work, family responsibilities, or social commitments
  • Experiencing conflicts with family or friends about gambling
  • Using money allocated for essential expenses like rent, groceries, or bills
  • Constantly thinking about gambling or planning your next session
  • Feeling anxious, depressed, or irritable when unable to gamble

If you recognize any of these patterns in your behavior, we strongly encourage you to seek help immediately.

Guidelines for Safe Gaming

Follow these recommendations to maintain a healthy relationship with gambling:

  • Set a budget before you start and never exceed it
  • Treat gambling as entertainment, not as a way to make money
  • Never borrow money to gamble
  • Take regular breaks and set time limits for your sessions
  • Balance gambling with other recreational activities and hobbies
  • Avoid gambling when you're stressed, upset, or under the influence of alcohol or drugs
  • Only use money you can afford to lose, never essential household funds
  • Keep track of your gambling time and spending

Self-Assessment and Support

If you're concerned about your gambling habits, we encourage you to complete our confidential self-assessment questionnaire. Our dedicated Responsible Gaming Team is available at [email protected] or through our Live Chat support for personalized assistance and guidance.

Account Management Options

Temporary Self-Exclusion: You can temporarily suspend your account access for periods from 24 hours up to 6 months. During this time, you will not be able to access your account or receive promotional materials.

Permanent Closure: Contact our support team at [email protected] or through Live Chat to request permanent account closure. Please ensure you withdraw any remaining funds before requesting closure.

Account Reactivation: Accounts closed for reasons other than problem gambling may be considered for reactivation, subject to review by our Responsible Gaming Department to ensure player safety.

Protecting Minors

CrownGreen Casino strictly prohibits gambling by anyone under 19 years of age, in accordance with Canadian provincial regulations. To protect minors:

  • Ensure no one under the legal gambling age uses your account
  • Install parental control software to block access to gambling websites
  • Keep your login credentials and payment information secure
  • Always log out of your account when finished playing
  • Avoid saving passwords on shared or family devices

Professional Help and Resources

If you or someone you know needs help with gambling addiction, these Canadian organizations provide confidential support:

For immediate support, contact our Responsible Gaming Team at [email protected] or speak with our Customer Support team through Live Chat.

Our Commitment

CrownGreen Casino operates under strict Canadian gaming regulations and is committed to promoting responsible gambling practices. We continuously review and improve our responsible gaming measures to ensure the highest standards of player protection.

Remember: Gambling should always be enjoyable and within your means. Play responsibly, stay in control, and don't hesitate to reach out if you need support.